Terms of Use

Terms of Use | Sopito Kitchen Tools

1. Acceptance of Terms

By accessing mysopito.com, you agree to these Terms of Use and our Privacy Policy.

2. Products and Orders

  • All product descriptions aim to be accurate
  • We reserve the right to limit order quantities
  • Prices are subject to change without notice
  • Orders subject to availability

3. User Responsibilities

You agree to:

  • Provide accurate account information
  • Maintain password confidentiality
  • Use the website legally and appropriately
  • Not interfere with website functionality

4. Intellectual Property

All content, trademarks, and designs on mysopito.com are our exclusive property.

6. Product Use and Safety

  • Products are intended for household and commercial kitchen use
  • Follow all provided safety instructions and manuals
  • Improper use may void warranty coverage
  • Users assume responsibility for proper operation

7. Ordering and Payment

  • Orders are subject to acceptance and availability
  • Prices are in USD unless otherwise noted
  • Payment is required at time of purchase
  • We accept major credit cards and specified payment methods
  • Taxes will be applied according to applicable laws

8. Shipping and Delivery

  • Delivery times are estimates only
  • International shipping subject to customs and duties
  • Risk of loss transfers upon delivery
  • Shipping damage must be reported within 48 hours
  • We are not responsible for delivery delays beyond our control

9. Returns and Refunds

  • 30-day return policy for unused products in original packaging
  • Return shipping costs are customer responsibility
  • Refunds processed within 5-7 business days
  • Damaged items must include photos of damage
  • Return authorization number required for all returns

10. Warranty

  • One-year limited warranty on manufacturing defects
  • Warranty excludes normal wear and tear
  • Commercial use may affect warranty coverage
  • Proof of purchase required for warranty claims
  • Warranty service requests must be submitted to [email protected]

11. Limitation of Liability

  • Maximum liability limited to purchase price
  • No liability for consequential damages
  • No warranty for commercial suitability
  • Use of products at own risk
  • We disclaim implied warranties to extent permitted by law

12. Website Use

  • Content is for informational purposes only
  • No guarantee of website availability
  • We may modify or discontinue features
  • Account termination at our discretion
  • Technical issues may interrupt service

13. Privacy and Data

  • See Privacy Policy for data handling practices
  • User responsible for account security
  • We use industry-standard security measures
  • No guarantee of absolute security
  • Users must report unauthorized access

14. Intellectual Property

  • All content is our exclusive property
  • No license granted to use our trademarks
  • User content remains user property
  • We may use user feedback without compensation
  • Report copyright violations to [email protected]

15. Dispute Resolution

  • Illinois law governs these terms
  • Disputes resolved in Chicago courts
  • Mandatory arbitration for certain claims
  • Class action waiver
  • One-year limitation period

16. Changes to Terms

  • We may update terms at any time
  • Changes effective upon posting
  • Continued use implies acceptance
  • Check terms regularly
  • Material changes may be notified by email

17. Contact Information

Email: [email protected]

Customer Service Hours: Monday-Friday, 9 AM – 5 PM EST